Mercedes Benz has given the thumbs up to use advanced means of identifying needed repairs for its vehicles with the endorsement of the MPi World Class Inspection (WCI) system to Mercedes-Benz dealers throughout the U.S.
Dealers using the system are performing a better inspection and doing a superior job of explaining needed repairs to the customer, realizing benefits that average between $100 and $125 in additional needed repairs per vehicle inspection, a substantial increase in profit for the service department.
Several Mercedes-Benz dealers across the U.S. have been enjoying the benefits of the system for some time. According to Michael Devan, General Manager of Mercedes-Benz of Pompano Beach, Florida, the MPi World Class Inspection program has been very beneficial both for the dealership and its customers, “Before MPi, we already had a high degree of inspections, but were leaving money on the table by not identifying all of the legitimately needed work, or not having the customer buy it when we did find it.
We are now able to hold our technicians and service advisors accountable for doing a good job. It has dramatically improved our process. This combined with the ‘Know Your Vehicle’ presentation to the customer, which includes pictures and an explanation in ‘layman’s’ terms, has enabled us to double our monthly inspection revenue and take better care of our customers,” Devan said.
(Source) Press
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